If you receive a “syntax error” during installation and/or your Payer rolled over but no Recipient this is coming from a previous year software program
Here is how to fix:
Under the Payer and Recipient tab > select Manage Payer and Recipient
- In current year software program Delete the Payer that do not have Recipient
- In previous year software program Select Payer any Payer/Recipient with a TIN/EIN that may only contain A-Z, 0-9, hyphens, periods and apostrophes”. Any special characters such as ( ! , & ’ etc .) will need to be remove in your Payer Name then you will be able to save.
- In current year software, Under the Utilities tab select Import Prior year data > Import One Company at a time
Note: If the Payer does not import you will need to follow steps again