Why am I being charged when e-filing from my tax software?

Tax Software credits are only applicable to e-file only option under the filing option drop down. If you have selected E-File, Print, & Mail or Print & Mail, your credits will not apply and you will be charged full price based on the number of forms you are e-filing.


If you see a charge and are using credits, please verify the type of service you are requesting before contacting our support team.  

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