Tax Software credits are only applicable to E-file only after you upload to your form to the efile site you will need to select the Efile-Only option. If you have selected E-File, Print, & Mail, Print & Mail or Corrections your credits will not apply and you will be charged full price based on the number of forms you are e-filing.
If you see a charge and are using credits, please verify the type of service you are requesting before contacting our support team.