If you are receiving a "PADDING IS INVALID" Error when you are trying to roll over your prior year's Payers & Recipient Information, please follow the steps below:
IMAGE:
- Close your 20.19 / Current Year Software
- Open your 20.18 / Prior Year Software
- Go to Payers & Recipients -> Manage Payers & Recipients
- You will want to check your Payers and Recipient information to make sure that all the Data is filled. Typically it may be your first Payer that you will see a blank info such as the image below:
- You will either need to:
a) Delete the Payer/Recipient by following the steps in the link below:
https://support.custsupp.com/hc/en-us/articles/210239326-How-to-Delete-a-Payer-Company-from-your-Database
b) Edit the Payer to include all the Required information:
https://support.custsupp.com/hc/en-us/articles/210240206-How-to-edit-Payers
- Once the Payer and/or Recipient information is updated on the Prior Year Software, please close the Prior Year Software and open the Current Year Software.
- Follow the Steps in the link below on how to Import Prior Year Information:
https://support.custsupp.com/hc/en-us/articles/210239446