How to Manually Update Software

Throughout the Tax Season, our software will have updates to ensure that we are in compliance with any new IRS regulations that may surface throughout the season.  It is important to ensure that you have the latest versions of the software installed.

Our software is designed to retrieve the update file (if available) during each launch of the program; however, if your computer does not find the update file or is not connected to the Internet you will be able to use this method to retrieve the updater to run the update.

Note: If you do not have internet connection on the computer, you will have to use a separate computer to download the update file.

How to Verify Software Release Number

  1. Open your tax software

  2. Navigate to Help - About This Program

    Release.PNG

  3. The Release Number is listed under the Program Name.

Verifying the TEMP and Update folders of the Software for no files

  1. Open up File Explorer 

  2. Navigate to the following Folders: C:\Program Files (x86)\Software_for_2017\UpdatesC:\Program Files (x86)\Software_for_2017\Temp
    Software = Name of the Software

    Ensure that there is no files within these two folders

  3. Click on the link below to access the Support Site where you can download the latest update:

    Click Here
  4. On the Site it will show you the Software Name and the Release Number of the current version. Click on the link associated with your software to download the update file.

    Updates.PNG
  5. Once the file finishes downloading, copy the file:
    (into a flash drive if you are using this to update a computer that has no Internet Connection), and paste it to C:\Program Files (x86)\Software_for_20XX\Updates
    Software = Name of the Software

  6. Double click on the Tax Software Icon to run the software

  7. This will start the program, and will detect that there is an update and will close the Tax Software to open up the Updater.

    installer.PNG

  8. Follow the prompts to update your software.

  9. Once the Update is complete it will relaunch your Tax Software.

  10. Go to Help About this program to verify that your Release number matches what was shown on the site.
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