CUSTSUPP - Forms and Software Support

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• Account Number on information Returns is Required

  In order to remain Fully IRS compliant, 2023 or later software will require "Account Number" for ...

• Live Chat and Email Tech Support

    Technical Support is offers support via Live Chat and Email. Located in the bottom right of the...

• Index Outside the Bounds of Array - Error

    If you are attempting to E-File through Software & receive Error Message "Index was Outside the...

• IRS Electronic Filing Threshold

  IRS Electronic Filing Threshold: The Taxpayer First Act of 2019 authorized the Department of the ...

• How to EFile Forms through Tax Software

    This Support Article will provide details on the E-File Process: NOTE: We highly recommend to r...

• How To Efile - Run as Administrator - Reset Recipients

  When you E-file from the Laser Link, TaxRight or ACA software and your forms are not making it to...

• Checklist for Trouble Shooting Installation and Errors

  If you are receiving an error message while using software or unable to install your software p...

• How to find software E-File Site URL Web address?

    Please follow below steps:  1. Right Click your software icon (TaxRight, Laserlink, or ACA) and...

• Do I need (TCC) when E-Filing?

    Our software allows you to E-File various forms which is a simple secure process.  You will not...

• Where can I purchase TaxRight, LaserLink and ACA Software?

  You may purchase the TFP 2020, TaxRight, LaserLink, & ACA software at: https://www.formstax.com/ ...

• Updates - TaxRight/TFP/Laser Link/ACA

  During installation our software will automatically check for updates but at times your antivirus...

• 2024 TaxRight Laser Link & ACA Product Details

  TaxRight 2024  Forms available to E-file: W-2, 1099-MISC, 1099-NEC, 1099-INT, 1099-DIV, 1099-B,...

• Recipient Site E-Delivery Form Workflow

    NOTE: Recipients/Payees will have a few days after we send the e-mail to OPT-IN to receive copy...

• Software Requirements

    Tax Software Minimum System Requirements: Operating systems supported - Windows® 10 and 11  Pro...

• How to Update Web Browser?

  It is important to be on latest version of Web Browser and this article will provide instructions...

• Clearing Cookies Cache & Turning off Pop-Ups Blocker

     Clearing Cookies & Cache (Google Chrome): 1. Click the customize and control Google Chrome men...

• How to Print Forms including W3

  2024 - The IRS has eliminated Copy-C (the Payer’s record) from most 1099 paper forms,  If the Cop...

• Tax Form Print Error (Quantity Limit)

    TaxRight, LaserLink & ACA Software has current set print limitation in regards to quantity size...

• Tax Form Printing PdfRenderer Error (Win 10 Old OS Build)

  Below you will see an Example Screen Shot of PdFRenderer Error message:  This Error may generate...

• Reports: (How to Run Reports in Software)

  The TaxRight, Laserlink & ACA software offers enhanced reporting to see both payer and recipient ...

• What's New including Account Number?

    Below you will find some recent new changes: 2024  The IRS has eliminated Copy-C (the Payer’s r...

• State ID Number Validations

    If your getting an error message "Please enter a valid Payer's State Number", you are not enter...

• What is an ITIN?

    ITIN:  A tax processing number, issued by the IRS for certain resident and non-resident aliens...

• Software User Guide Script Error

  When selecting the TFP/TaxRight/LaserLink or ACA software Help/User Guide this will direct you to...

• Help Menu - About your Software Details

  Located under the "Help" tab you are able to find more information about your software program. L...

• Military Address

  The software allows you to enter recipients with Military Address. The following information belo...

• Printing on non compatible Free IRS Forms

  The IRS forms that are provided by the IRS Free of charge are CARBONLESS forms that are designed ...

• Print Calendar Year Printer Properties

  1. When you are ready to print go to Print Forms -> Print Tax Forms 2. Select Payer and Tax Form...

• How to import recipients from Excel

    NOTE: If you used another program other then TFP/TaxRight/LaserLink/ACA, you will then Export y...

• How to import Prior Year Data after installation

  NOTE: (Software does not skip years when importing data). You will need to have prior year softw...

• How to Print 1096 Form

  Printing 1096 Form: In Software, click on Print Forms tab from Top Menu and select Print Tax For...

• How much does it to cost to e-File

  TaxRight 2024 Software: Forms available to e-file: W-2, 1099-MISC, 1099-NEC, 1099-INT, 1099-D...

• Unhandled Exception Errors

  A.) This Unhandled Exception Error can occur if there are Special Characters in the Payer Name or...

• Tax Kit Tip Sheets

  Included in our Tax Software Kits will be Employer Tip Sheets to take the guesswork out of filing...

• Direct-to-State Filing/Combined Federal State Filing Program

    Direct-to-State Filing: What is Direct-to-State filing? Direct to State filing allows customer...

• Combined Federal State Filing Program (CFSFP)

  CFSFP: Overview of the Combined Federal State Filing Program (CFSFP):  The IRS will share form ty...