If you are getting an error when you are trying to link your prior year e-file account to the current Tax Software, this may be due to the fact that your E-file Account Password does not meet the current Year Software Requirements.
The Password Requirement for the 20## Tax Software (ACA/TFP/Laser Link) is:
- Minimum of 8 characters
- Must Contain at least ONE ALPHA CHARACTER (A-Z, a-z)
- Must Contain at least One Number (0-9)
- Must Contain at least One Symbol (! @ # $ % ^ _ * ( ) - + \ / _ ?)
If your password does not meet the above requirement, you will have to reset your password of the E-file account.
Once you have reset your E-file password, please go back into the 20## software and go to E-file – Create an E-file Account and retype your email address and password
Through the prior year software
If you have access to prior year's software, you can reset the password by following the
steps below:
- Open the 20## Tax Software
- Navigate to E-file
- Select "E-file Account Settings"
- Select the "Forgot Password" Link
- This will open a link to the E-file site, where you can retype your e-mail address to receive an email to Reset Password
- You will receive an email to reset your password - Depending on your network security the email may get delivered to your spam/junk folder or to a 3rd party spam filter if you have one, check your company’s quarantine folder for the email.
You may need to add noreply@efile1.com to their address book as safe and try again
You may want to reach out to your IT department for assistance regarding this concern. - Not getting the Reset email - When you are requesting multiple reset emails it deactivates the link in the first email that is still on its way to you so when you receive the first email, the link would not work. Then requesting a third email deactivates the link in the second email that is still on its way which puts you in a loop.
You can delete all reset emails you received, request a new one from the log in page on the efile site and wait for it to be delivered. It may take 5 minutes to be delivered.
Through the E-file Site – Forgot Password Link
- Open up a web browser
- Navigate to the URL of the E-file Site
- On the log in page, click the Forgot Password link to the left of the Log In button.
- Enter your email address (associated with the account) and click Submit.
- You will see a confirmation message that an email has been sent to you.
- Check your email and then click the second (long) link to go to the reset page to enter in a new password.
Through the E-file Site – Account Settings
- Open up a web browser
- Navigate to the URL of the E-file Site
- Log in to your account. Enter your email address and password and click the Log In button.
- Confirm you are logged in by being on the Dashboard page - the screen will read My Dashboard.
- Click the Account Settings link located underneath the welcome message, in the upper right corner of screen.
- On the Account Information page click the Change Email/Password link on the left side of the screen.
- If changing your password fill out all the empty fields in the top half of page under Change Password.
- Once all fields are complete click Change Password
- Confirm your password has been changed.
- You will see a Change Password Complete message.
- Click Continue and you will return to the Form Status page.