See below if receive a “syntax error” during installation and/or your Payer rolled over but no Recipient data is rolling over from previous year software program.
Here is how to fix:
1. Under the Payer and Recipient tab > select Manage Payer and Recipient
2. In current year software program Delete the Payer that does not have Recipient (Note: If payer rolled over but not all recipient data then delete Payer)
3. In previous year software program Select Payer any Payer/Recipient with a TIN/EIN that may only contain A-Z, 0-9, hyphens, periods and apostrophes. Any special characters will need to be removed in your Payer Name then you will be able to save.
4. In current year software, Under the Utilities tab select Import Prior year data > Import One Company at a time.
Note: If the Payer does not import you will need to follow above steps again.
Do you receive a "syntax error" during E-File in Software?
Example:
Here is how to fix:
Note: Please Create Back up File and save to computer desktop prior to following below steps.
1. Under the Payer and Recipient tab > select Manage Payer and Recipient.
2. Select Payer and Recipient and delete any special character and Save each one.
3. If you still receive Error, Select Payer, then Recipient and delete Recipient(s) and re-create Recipient along with Tax Form(s) and Save. Proceed to then E-File through software.