Checklist for Trouble Shooting Installation and Errors

If you are receiving an error message while using software or unable to install your software please review below information:

NOTE: If you are currently able to open Software, we strongly recommend to create back up file of your software database & save to USB Flash drive prior to trouble shooting any errors you may be experiencing.

See Support Article link below as needed: 

How-to-Backup-Restore-data

Please verify your Computer meets Software System Requirements.

See Support Article link below as needed:

Checklist for Trouble Shooting:

• Try Running the software as Administrator:

1) Right click the software icon on computer desktop

2) Select Run as Administrator and select "YES" if you receive a UAC (User Account Control) message

• Try uninstalling Software if installed & re-install the software as Administrator:

See Support Article below as needed: 

How-to-Uninstall-Software-Windows-10-11

1) Right click the TaxRight2024Setup or LSLink2024Setup or ACA2024Setup file

2) Select Run as Administrator and select "YES" if you receive a UAC (User Account Control) message

NOTE: Full Admin Rights is required to install software or you may experience an Access Denied, Error Message or UAC (User Account Control) Request to enter Credentials (Username/Password). If you are prompted to enter a password when attempting to install software or do not have Full Admin Rights, then please contact your IT Administrator and/or IT Department. 

Example:

If you still experience difficulty with Software continue following this checklist:

NOTE: We want to re-emphasis that software install MUST be performed by System Windows User Account with Full Admin Rights. 

See this below Example Setup Fail Error Message due to NO Full Admin Rights:

• If the Software Detects that .NET Framework version 4.6.1. is not installed: See Support Article  Download-and-Install-NET-Framework-4-6-1-Error
• Software can only be installed on your local computers hard drive as a Local User (not compatible network drives, servers, cloud or virtual machines). 
• Software can only be installed on Windows 10 or 11 PC (not compatible with MAC, MAC parallels systems running Windows, Linux or Server Systems).
  (As of May 1, 2020 due to security reasons we will no longer support Windows 7, 8, 8.1)
• If the Software Installation Wizard Freezes During the software setup - Please Re-Boot the computer once and retry the software installation.
• If you are getting a database error "file is not a database" - This happens when you use the (BAK) back up file from the prior year software to import your data into the current year software. You must have the prior year software fully installed if you are importing your data into current year software. See Support Article > How-to-Import-Prior-Year-Data

Turn off (UAC) User Account Control Settings by following below steps: 

1) Click on Windows Start button (Windows 10 & 11) 

2) Type Control Panel in search field & proceed to open Control Panel 

3) Click on User Accounts

4) Click on "Change User Account Control Settings" & set to Never notify 

5) You will need to reboot your computer after you change the settings

• Team Viewer/Services:

1. Turn off Team Viewer if it is running
2.  Click Windows start button, then type services.msc and open services app to look through and turn off any anti-virus services that are running in the background.

• Make sure your Windows is up to date: 

In Windows 10 right click the Start button, and then go to Settings  > Update & Security  > Windows Update 

In Windows 11 right click the Start button  > Settings  > Windows Update 

• Temporarily disable your Anti-Virus Software/Firewall:

If you're not able to install updates or cannot connect to E-File website & E-File your Forms, then your anti-virus software or firewall that you are running may be blocking software program. 

It may be necessary for you to temporarily disable your firewall or anti-virus software to:

1. Determine if this is what is causing the installation issue
2. To establish connection in order download any updates

Note: We highly suggest you contact the anti-virus software company directly or your IT department for assistance with temporarily disabling Anti-Virus/Firewall. 

After you have installed the TFP20.xx/TaxRight/Laser Link/ACA software program we suggest you Enable the anti-virus/Firewall again and set your (UAC) User Account Control settings back to original setting.