If you are having issues aligning your forms or receiving an error or your print job does not complete it could be that your print driver is out of date. Also you may be using incorrect type of printer. Below you will find other common reasons for any printing difficulty.
NOTE: The IRS/SSA recommends using a high quality type printer no more than 4 – 5 years old
(We highly recommend to print using blank sheet of paper when testing any printing issues)
- Bubble jet and Ink jet are not supported due to the margins and font these types of printers use a spray on ink that smears
- Printers - PCL6 compatible might have problems with the drivers these printers are out to date for Window 7 and up
- All Laser printers make sure your print drivers are up to date – check with your printer manufactures web site. (We Recommend to Re-Boot PC after installing/updating printer drivers)
- Please note Generic drivers may still have issues. Verify with Manufacturer Product Support your printer is using correct print drivers.
- Printer Scale is set at 100% - locate this setting under your Windows Printer and Devices screen
- Second Form alignment is not adjusting this could be your current printer driver not supporting this feature
- Printing too light - check under Printer Preference, Paper/Quality it may be set to EconoMode (Toner Save) also another possible cause is that if user have color printer then in order to print tax forms correctly, color printer should be set with Grayscale Printing (Black and White). Also check Print Density Printer Settings & increase. Clean inside Printer, replenish toner levels, inspect/clean imaging drum, remove protective film. Always Refer to Manufacturer Manual and/or Website.
- Form Alignment - Will align the information such as dollar amounts, address, etc., on entire form type (sheet) not each individual section of the tax form. (Software not compatible with Free IRS Forms)
- When Printing through software you will be able make any needed changes in your Printer Properties, such as double sided, Layout, Margins, Etc., You may also be able to make these changes through your Printer Software or Windows Control Panel > Devices and Printers.
NOTE: In Software when you adjust the alignment settings, you will have to use the PRINT button in the software. This will print based on any new alignment setting. Do NOT print forms from the print preview screen by using the VIEW button, as this will not print based on any new alignment setting.
** Use links below to view additional printing Support Articles as needed **
How to Print Forms:
https://support.custsupp.com/hc/en-us/articles/210240246-Printing-Forms-
Printing on Free IRS Forms: (Not Software Compatible)
How to change your Printer Selection/Properties:
https://support.custsupp.com/hc/en-us/articles/360014608754-Printer-Selection-Screen
If View/Print Image too Small- Follow below steps:
1) Not able to see report
2) Select the percentage to resize the report
If Unable to Print Large batch of Forms see below (Tax Form Print Error):
When using software to print your forms in a large quantity batch size of 50 or more, you may experience Tax Form Printing Error message. Please Print in smaller batch size of less then 50 Forms at a Time.
NOTE: Closing all app will also free up memory on your computer to print in larger batches.
If Unable to Print & receiving PdfRenderer Error Message see below (Tax Form Print Error):
This Error may generate when attempting to Print Tax Form within Tax Form Printing Screen in 2024 Software. A Reason for Error is due to computer system running on a very old out-dated Windows 10 OS Build which is not compatible. Thus our 2024 versions will not support it.
Windows 10 OS Build Specifications can be viewed on Computer by following below steps:
1. Right Click Windows Start button
2. Select "System"
3. Scroll down as needed to locate Windows Specifications and OS Build
Note: In addition, 64-Bit Operating Systems will be able to run 32-Bit Programs "but" Our software is 32-bit and 32-bit programs must be installed in the Program Files (x86) Folder as software is designed to be installed within the "Program Files (x86) Folder" Only in order to prevent Error Messages.
It is recommended to contact Computer System IT Administrator and/or Microsoft Support regarding OS Build changes or modifications so that you are on an up-to-date 2024 OS Build.
SSA
https://www.ssa.gov/employer/paperFormInstr.htm
Social Security accepts laser printed Forms W-2/W-3 as well as the standard red drop-out ink forms. Both the laser forms and the red drop-out ink forms must comply with Internal Revenue Service's Publication 1141 and require pre-approval from Social Security.
Pub: 1141
https://www.irs.gov/pub/irs-pdf/p1141.pdf
Section 3.2
.02 Employers should type or machine-print data entries on plain paper forms whenever possible. Ensure good quality by using a high-quality type (face), inserting data in the middle of blocks that are well separated from other printing and guidelines, and taking any other measures that will guarantee clear, sharp images. Black ink must be used with no script type, inverted font,
italics, or dual-case alpha characters.